You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. We accept various payment methods including credit cards, debit cards, and digital wallets. Our checkout process is secure and user-friendly.

Orders can be modified or cancelled within 1 hour of placement. After that, orders are processed and shipped quickly. Please contact our customer service immediately if you need to make changes.

Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account and visiting the order history section. Real-time updates are provided throughout the delivery process.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, Google Pay, and other digital payment methods. All transactions are secure and encrypted with industry-leading security.

Absolutely! We use SSL encryption and PCI DSS compliance to protect your payment information. We never store your full credit card details on our servers. All transactions are processed through secure payment gateways.

Standard shipping typically takes 3-5 business days within the continental US. Express shipping (1-2 business days) and overnight shipping are also available for an additional fee. International shipping takes 7-14 business days.

Yes, we ship to most countries worldwide. International shipping times vary by location, typically 7-14 business days. Additional customs duties and taxes may apply based on your country's regulations.

Shipping costs vary based on your location and the shipping method you choose. Standard shipping is free for orders over $50. International shipping rates and taxes may apply based on your country's regulations.

We offer a 30-day return policy for most items in their original, unused condition with original packaging. Some products may have different return conditions. Please contact our customer service for specific details.

To return an item, log into your account and go to your order history. Select the order and items you want to return, print the return label, and ship the package. Returns are processed within 5-7 business days of receipt.

Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers. We never sell counterfeit or imitation products. We maintain strict quality control standards.

We offer sample sizes for select products. These are clearly marked on our website. Additionally, many of our products come with generous return policies so you can try them risk-free.

Yes, we offer beautiful gift wrapping services for an additional $3.99. You can select this option during checkout, and we'll include a personalized gift message. Perfect for birthdays, anniversaries, and special occasions.

Yes! Our loyalty program rewards frequent customers with points for every purchase, exclusive discounts, early access to sales, and special birthday offers. Sign up is free and points never expire.

You can reach our customer service team via email at support@favina.com, phone at 1-800-FAVINA, or through our live chat feature available on our website. We're available 24/7 to assist you.

Our customer service team is available 24/7 via email and live chat. Phone support is available Monday through Friday, 9 AM to 6 PM EST. We typically respond to emails within 2 hours.